FAQs:

Float Mount, Black trim. My favorite framing style

+ WHY IS MY PRINT NOT “EXACTLY” THE SIZE I ORDERED?

When you receive your print you might notice the dimensions could vary slightly from .1-1 inch depending on the exact crop/dimensions of the original image. This is because every print is actually a custom order. The image you see in the picture is truly the image you will get, without any cropping or resizing and your print will match the crop of the image exactly. Because of this our prints might vary slightly to match the image.

+ COPYWRITE: WHAT DO I NEED TO KNOW ABOUT JOSHUA GUNTHER PHOTOGRAPHY COPYWRITE?

Copyright: The copyright in all Content is and remains owned by Joshua Gunther Photography Except as may be otherwise indicated in specific documents, you are authorized to view, play, content found on the Joshua Gunther Photography.com. For purchased digital download content, you are authorized to view, play, and download content for personal, informational, and non-commercial purposes only. You may not modify any of the materials and you may not copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer or sell any Content. Except as authorized under the law relating to copyright, you may not reuse any Content without first obtaining the consent of Joshua Gunther Photography For purposes of these terms, the use of any such material on any other website or networked computer environment is prohibited. You will not remove any copyright, trademark or other proprietary notices from material found on the Joshua Gunther Photography.com.

+ DO YOU SHIP INTERNATIONALLY?

Unfortunately at this time we do not ship our prints internationally. This is something we are looking into but is not available at this time.

+ HOW WILL MY PRINT BE SHIPPED?

We use UPS as our shipping method.

+ HOW LONG WILL IT TAKE TO GET MY PRINT?

Printing and framing usually takes 5-7 business day to complete.

+ WHAT KIND OF MEDIA WILL MY IMAGE BE PRINTED WITH?

We use archival 210 gsm smooth fine art paper for our standard prints.

+ HOW LONG WILL MY PRINT LAST?

Your Image Panel should last a lifetime if it is handled according to our “Display Mount Care Instructions” guidelines.

+ WHAT ARE THE CARE INSTRUCTIONS FOR MY PRINT?- NOTES FROM REPRINT MINT

Display Mount Care Instructions These care instructions are recommended by our printing/framing partners Reprint Mint!

How to Transport Mounts

You should protect the edges and corners of the mount when moving it. The corners and edges are particularly prone to damage. Packages containing multiple mounts should be arranged with the mounts face to face and back to back with a soft insert between the faces. We do not recommend leaving mounts in a hot vehicle for an extended period of time.

Cleaning Your Image Panel

Unfinished Prints

For unfinished prints, extreme care must be taken when cleaning them. Depending on the paper, they may be very easily scratched even when using a soft cloth. If you have any doubts please contact us before attempting to clean these prints.

Sprayed Finish (Acrylic Lacquer)

This finish protects against light moisture, dust, finger prints, and airborne pollutants. A slightly damp, soft cloth can be safely used to wipe off the surface. The finish is thin, so only a light pressure should be used in cleaning the mount. Some papers may be susceptible to moisture. In these instances, clean them only with a dry cloth.

Laminated Finish

This finish protects against UV Radiation, water and moisture, dust, finger prints and airborne pollutants. These finishes are waterproof, so a damp, soft cloth can be used to wipe off the surface. The laminate finish is plastic, so it can be scratched. Avoid using household cleaners or abrasive cleaners on the surface to avoid scratching or discoloration of the plastic.

Although the laminated finish is waterproof, the rest of the mount is not.

Proper Hanging of Mounts

Mounts, as with any artwork, should be kept out of direct sunlight to prevent fading. They should also be kept away from high heat, such as that from stoves, heaters or heater vents and hot cars.

On the back of each mount is hanging system. This may include a keyhole, metal eyelet, “sawtooth” hanger, or cleat. Use one sturdy nail or screw, for each hanger or hanging hole.

Depending on wall composition and the weight of the picture, a more elaborate hanging method may be necessary. Local hardware stores carry a variety of screw anchors, expansion bolts and toggle bolts that can be used instead of nails or screws.

We do not recommend hanging your mount using a traditional picture frame wire and hook. This arrangement can put undue stress on the braces (for those mounts that have them) and in time can cause warping or delamination. The hanging systems provided are all that are necessary.

If you are extremely concerned about hanging your mount, we also have special Security Hanger hardware available for high traffic areas or earthquake safety.

Please feel free to contact us, if you have any questions or concerns about hanging your Image Panel or mount. With proper care, you will be able to enjoy it for many years to come.